Refund policy

VEYRONIX VASTRA — Return, Exchange & Refund Policy

1. Return Window

Customers may request an eligible return or exchange within 7 days of delivery, subject to the conditions below.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the product and packaging. After verification, we will arrange an appropriate replacement or refund in accordance with applicable law.

3. Size Exchanges

Size exchanges may be requested within 7 days of delivery, subject to product availability and inspection. Please contact our support team before sending any item back.

4. Change of Mind

If you simply change your mind or do not like the style, you may request a return within the 7-day window, provided the product is eligible and meets the conditions below. Return shipping charges, if applicable, will be communicated before the return is arranged.

5. Product Condition

For ordinary preference-based returns or exchanges, products must be unused, unwashed, unworn, unaltered, and returned with their original tags and packaging. Products damaged through customer use may not qualify for an ordinary preference-based return. This does not limit any consumer rights that cannot legally be excluded.

6. Refunds

Returned products may be inspected before a refund is approved. Once approved, refunds will be processed to the original payment method where possible. The time taken for the refund to appear may depend on the payment provider or bank.

7. How to Request a Return or Exchange

Please contact our customer support team with your order number, the reason for your request, and photographs where relevant. Wait for return instructions before shipping the product back.

8. Consumer Rights

Nothing in this policy excludes or restricts any consumer rights available under applicable law.